Verizon & AT&T Migration FAQ

FAQs

Q: What immediate actions do I need to take?

A: None; your connections will remain online throughout, so there will be no interruption or changes to your telecommunications service. Invoicing out of Cloudloop for these services will commence from 17th January 2026, so we would encourage customers to be ready. As covered in the communications, this includes providing card details and arranging Continuous Payment Authority if desired.

Q: What does the in-bundle monthly plan mean? What differences are there with the new bundles?

A: The in-bundle monthly plan means that we are providing a monthly equivalent to your current data and line rental bundle. This has been done as the existing bundles cannot be replicated in Cloudloop. We have been through the plans carefully and established the correct monthly rates to apply to make sure customers are not being financially disadvantaged by this move.

Bundles (named ‘Agreements’ in Cloudloop) will be available to buy at the same prices as the previous platform, however there are some key differences. As mentioned previously, the biggest difference is that when a bundle run out of data, overages will apply. These overages will be at the same in-bundle rate until further notice, again to avoid any perceived overbilling. We may revisit this in future to establish a more traditional overage rate. You can start a new Agreement and move to it if you wish, otherwise it will automatically renew after the defined Agreement period.

Q: How do I get access to Cloudloop for asset management & invoices?

A: We will be creating accounts for people in advance of the move and will look to create admin accounts for the addresses emailed for the accounts affected. If you do not have access now, you should receive an invite to log in to Cloudloop from Ground Control in the next 10-15 days. If you do not have such an invite by the 17th December, or have been passed the mail notification / this link, please reach out to help@groundcontrol.com to request access.

Q: Can I activate new SIMs onto these plans?

A: Yes. This can be done by using our activation form at https://docs.groundcontrol.com/activation-helper - follow the journey to get the right activation form and then submit it to our support team.

Q: What options do I have in managing my connections?

A: You can activate and change plans using the methodology above, and you are able to deactivate your Verizon and AT&T assets directly through Cloudloop. Due to network restrictions, it is important to note that these devices cannot be suspended, and cannot be reactivated after device closure. As such, no suspension option will be presented, and we would urge caution in deactivating assets to ensure this is the correct step, as bringing those devices back online would mean a fresh SIM and local installation is required.